19 Facts About DoorDash

DoorDash, Inc is an American company that operates an online food ordering and food delivery platform.

DoorDash has been criticized and sued for withholding tips, reducing tip transparency, antitrust price manipulation, listing restaurants without permission, and allegedly misclassifying workers.

In December 2018, DoorDash overtook Uber Eats to hold the second position in total US food delivery sales, behind GrubHub.

In October 2019, DoorDash opened its first ghost kitchen, DoorDash Kitchen, in Redwood City, California, with four restaurants operating at the location.

In January 2020, it was reported that DoorDash had lied about skimming tips from its drivers, causing them to earn an average of $1.

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DoorDash said it had changed the default drop-off option to contactless delivery.

In November 2020, DoorDash announced the opening of its first physical restaurant location, partnering up with Bay Area restaurant Burma Bites to offer delivery and pick-up orders.

In May 2021, DoorDash was criticized for unauthorized listings of restaurants who had not given permission to appear on the app.

DoorDash began expanding into international markets in 2015, launching in Toronto, Canada.

DoorDash started operating in markets outside North America in 2019, officially launching in Melbourne, Australia, in September and later expanding further into the country.

DoorDash expanded the service offerings in 2021 to include DoubleDash, which allows for orders from multiple merchants, and alcohol delivery in 20 US states, the District of Columbia, Canada, and Australia.

DoorDash customer filed a class action lawsuit against the company for its "materially false and misleading" tipping policy.

DoorDash settled a lawsuit with District of Columbia Attorney General Karl Racine for $2.

In July 2021, DoorDash drivers went on strike to protest lack of tip transparency and to ask for higher pay.

At the time of the strike, and as of June 2022, DoorDash did not allow drivers to see the full tip amounts prior to accepting a delivery in the app.

The strike occurred after DoorDash rewrote its code to cut off access to Para, a third-party app that drivers had been using to see the full tip amounts.

In 2022, a tentative settlement was reached in which DoorDash would pay $100 million total, with $61 million going to over 900,000 drivers, paying out just over $130 per driver, and $28 million for the lawyers.

In 2018, DoorDash launched Project DASH, a partnership with local food security organizations to deliver donations to those in need.

DoorDash partnered with the National Urban League in 2020 as part of its Main Street Strong program, which included a pledge of $200 million over five years to support restaurants during the coronavirus pandemic.