21 Facts About Instacart

Instacart is an American company that operates a grocery delivery and pick-up service in the United States and Canada.

Instacart was founded in 2012 by entrepreneur Apoorva Mehta, a former Amazon.

Instacart studied engineering at the University of Waterloo and graduated in 2008.

Instacart was a participant in Y Combinator's Summer 2012 batch, which eventually led to the creation of Instacart.

Instacart left Amazon in 2010 to attempt to start his own business.

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Instacart tried building an ad network for social gaming companies, and developing a social network specifically for lawyers, among other start-ups.

That same month, some Instacart workers participated in a strike action, alleging wages as low as $1 an hour.

Instacart claimed that the strike had no impact on its operations.

In February 2018, Instacart withheld tips given by customers to shoppers, blaming a software bug.

In November 2018, Instacart announced the national expansion of Instacart Pickup, a grocery click-and-collect service, whereby users pick up their pre-packaged orders at the grocery store.

In November and December 2018, Instacart again changed its pay system for its personal shoppers; shoppers claimed this pay system resulted in substantially lower pay and boycotted.

Instacart customers complained on social media that their orders were being delayed.

Instacart announced that it would revise its pay system and give back pay to some workers.

Instacart said it "will honor" the vote, pending certification of the results.

Instacart introduced new services in response to the pandemic, including a contactless delivery option, safety kits and guidelines for shoppers, and new sick leave policies and pay for those affected by COVID-19.

Instacart required that workers either get a positive Covid-19 test or be under a mandatory quarantine by a public health agency or other government agency.

Under the agreement, Instacart would provide paid leave to workers who were clinically diagnosed with Covid-19 by a doctor or other medical profession along with those who had a household member contract Covid-19.

In May 2022, Instacart announced that it had confidentially submitted a draft registration statement on Form S-1 with the U S Securities and Exchange Commission, signalling its intent to go public.

Instacart unveiled new partnerships with Canada's top 5 grocers: Metro, Giant Tiger, Galleria Supermarket and more, expanding same-day delivery countrywide.

In July 2022, Instacart appointed CEO Fidji Simo to succeed Apoorva Mehta as the Board Chair once the company completed its initial public offering.

In September 2022, Instacart announced it would be acquiring Eversight, an AI pricing platform.