Noriaki Kano is a Japanese educator, lecturer, writer, and consultant in the field of quality management.
10 Facts About Noriaki Kano
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Noriaki Kano is the developer of a customer satisfaction model whose simple ranking scheme distinguishes between essential and differentiating attributes related to concepts of customer quality.
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Noriaki Kano is a professor emeritus of the Tokyo University of Science.
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Noriaki Kano challenged the conventional beliefs that improving each attribute of a company's product or service will lead to increased customer satisfaction.
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Noriaki Kano believed that not all attributes of product or service performance are equal in the eyes of the customer, and that some attributes create higher levels of customer loyalty than others.
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Noriaki Kano completed his undergraduate, masters, and doctoral degrees in the engineering school of the University of Tokyo.
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Noriaki Kano retired from the Tokyo University of Science after 35 years in research and education, as a lecturer and associate professor at the University of Electro-Communications and a full professor and head of the Department of Management Science at TUS.
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Noriaki Kano was the 1997 recipient of the Deming Prize for Individuals, administered by the Japanese Union of Scientists and Engineers.
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Noriaki Kano is a recipient of the Georges Borel Award for international contribution by the European Organization for Quality.
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Noriaki Kano is the Honorary Chairperson of Asian Network for Quality.