10 Facts About Quality management

Quality management is focused not only on product and service quality, but on the means to achieve it.

Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality.

Quality management can be defined as how well the product performs its intended function.

Quality management is a recent phenomenon but important for an organization.

Walter A Shewhart made a major step in the evolution towards quality management by creating a method for quality control for production, using statistical methods, first proposed in 1924.

Quality management is probably best known for his management philosophy establishing quality, productivity, and competitive position.

Quality management has formulated 14 points of attention for managers, which are a high level abstraction of many of his deep insights.

International Standard for Quality management adopts a number of management principles, that can be used by top management to guide their organizations towards improved performance.

Primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations.

Quality management alleges that zero-error processes and the associated illusion of controllability involve the epistemological problem of self-referentiality.