15 Facts About Vonage


Vonage's offering includes unified communications, contact center applications and communications APIs.

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Vonage recruited Jeffrey A Citron and Carlos Bhola, who each invested $1 million and joined as board members.

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Vonage offered shares of its stock to its existing customer base in the period before the initial public offering.

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On June 19,2006, Verizon filed a lawsuit alleging that Vonage infringed on five of Verizon's patents related to its VoIP service.

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In 2007, Vonage launched a viral marketing campaign and website freetocompete.

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Vonage was ordered by the court to stop signing up new customers, but this was stayed pending appeal three weeks later.

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In November 2009, Vonage agreed to an assurance of voluntary compliance with 32 states.

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The settlement followed an investigation into complaints about the marketing of Vonage services, including confusion about availability and cost, along with advertisements involving "free" services, money back guarantees and trial periods.

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Originally known for its home VOIP services, Vonage has shifted its primary focus to business cloud communications in the mid 2010s.

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Vonage offers cloud communications and calling plans for residential customers and businesses, including small and medium-sized businesses, mid-market companies, and enterprises.

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Vonage offers two unified communications platforms for businesses that integrate communications services, such as video conferencing, voicemail transcription, and desktop sharing, using voice as a platform.

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For business customers that rely on high quantities of voice, video and data communications in their day-to-day operations, Vonage provides quality of service over its own private Multiprotocol Label Switching network and via a Software Defined Area Network product.

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Usage is generally referred to as "unlimited", though Vonage has different national "fair use" policies limiting Vonage-to-phone calls to a few thousand minutes per month in the UK, Canada, and US Evidence suggests that calls are limited to a length of 3 hours and 56 minutes.

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Vonage offered 911 service on a VoIP platform for the first time in 2003.

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Vonage recommends customers keep a basic traditional landline dedicated to their home alarm system and use Vonage for the rest of their calling needs.

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