17 Facts About Haidilao

Haidilao is not based on the flavor and excellence of the food, but rather, the competitive advantage that the chain holds is based on their customer service.

Haidilao continued to develop its network abroad, entering the South Korean market in 2014, the Taiwanese and Japanese markets in 2015, and the Hong Kong market in 2017.

In 2008, Haidilao planned to increase $600 million to $700 million in the Hong Kong IPO which could increase the popularity in the global market.

In 2018, Haidilao raised nearly US$1 billion in a Hong Kong initial public offering .

The IPO figures show that even though Haidilao faced some safety issues over the past two years, investors are still feeling positive of Haidilao growth in the future.

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Haidilao's concept is different when compared with other Chinese traditional hotpot in many aspects.

Haidilao has a very strict rule when selecting food suppliers.

Haidilao provides authentic Sichuan-style hotpot, and customers can pick four different soup bases in one pot, which is called a 4-broth pot.

In 2013, Haidilao developed new services where customers could see each other by using video conference facilities and remotely videoconference with customers at other Haidilao restaurants.

Since 2013, Haidilao opens for 24 hours a day and offers service of delivery food.

People who order via online store,Haidilao provides service to help clean their facilities and return their tableware.

Zhang Yong said that “Haidilao imported standards to the kitchen from America, which means that Haidilao can control the warehouse's temperature, washing machines replaced labor, and a modern distribution system.

In 2019, Haidilao opened the first robot-aided hotpot restaurant in Beijing.

Haidilao indicated that all stores need to have a “bright kitchen” which means that the kitchen is visible to all customers thanks to the installment of transparent glass and opening up of the space for visibility to all.

Haidilao's 2019 annual report shows that there is an obvious decline in the table's turnover rate and same-store sales rate.

Haidilao became a successful business case of Harvard Business School in 2009.

Haidilao won the “Best Hot Pot”, “Outstanding Service, ” or “Outstanding Chinese Restaurant of the Year.