21 Facts About Tripadvisor

Tripadvisor, Inc is an American online travel company that operates a website and mobile app with user-generated content and a comparison shopping website.

Tripadvisor was founded by Stephen Kaufer, Langley Steinert, Nick Shanny, and Thomas Palka in February 2000.

Tripadvisor said they would be closing offices in downtown Boston and San Francisco.

Tripadvisor remains in his position until the new CEO is appointed.

In March 2022, due to COVID-19 pandemic, Tripadvisor declared a partnership with the American company Walgreens to support safe travel during spring break and school vacations in the United States.

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Tripadvisor has been the subject of controversy for allowing unsubstantiated anonymous reviews to be posted about any hotel, bed and breakfast, inn, or restaurant.

In May 2021, Tripadvisor faced criticism for allowing an offensive review to be posted about the Auschwitz concentration camp museum in which a visitor described bringing a baby to the gas chambers.

Tripadvisor initially stated the review complied with their submission guidelines but later removed it following social media backlash.

Tripadvisor itself has stated that it understands the potential for a guest to threaten to write a negative review unless they receive a refund, upgrade or similar reward.

Fake reviews are common in many online settings and Tripadvisor has faced allegations of fake reviews on its platform.

In November 2017, it was reported that Tripadvisor had deleted numerous reviews which contained allegations of serious criminal activity at resorts in Playa del Carmen, Yucatan Peninsula, Mexico.

In March 2015, Dietmar Doering, a German hotelier based in Sri Lanka accused Tripadvisor of hosting malicious reviews of his resort The Cosy Beach in Marawila.

Tripadvisor claimed he was compelled to take legal action for the estimated damages of US$500,000.

Tripadvisor conceded that it could be sued in the UK's jurisdictions.

Tripadvisor said the branding change had been planned for some time and that changes began in June 2011, before the ASA investigation.

Tripadvisor has stated that reviews are subject to a verification process which considers the IP address and email address of the author, and tries to detect any suspicious patterns or obscene or abusive language.

In March 2011, Tripadvisor informed its members that it suffered a data breach and an unauthorized party had stolen some of its email list and might use it for spamming.

In July 2012, Tripadvisor was fined $80,000 by the United States Department of Transportation for violating fair trading regulations requiring taxes and fees to be shown for prices quoted for airfares, a practice known as drip pricing.

Tripadvisor has been listed on the database in light of its involvement in activities related to "the provision of services and utilities supporting the maintenance and existence of settlements".

In December 2019, Tripadvisor acquired SinglePlatform, a platform that syndicates restaurant menus, from its parent company, Endurance International Group.

In 2019, Tripadvisor was named America's Best Midsize Employer by Forbes.