20 Facts About PetSmart

PetSmart is a privately held American chain of pet superstores, which sell pet products, services, and small pets.

PetSmart went public via an IPO in 1993, and thereafter increased its nationwide expansion and the types of goods and services it offered.

In 2005 the company changed its name to PetSmart and refocused its branding on "pet parents" who considered their pets part of their families.

PetSmart was acquired by a private equity consortium led by BC Partners in March 2015.

In May 2017 PetSmart purchased the online pet-products e-tailer Chewy as a largely independent subsidiary.

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PetSmart Charities offers grant funding and donations to animal-welfare programs and organizations.

PetSmart initiated a series of "Back to Basics" initiatives to get the company on track, and after it returned to profitability he resigned again in March 1998, whereupon board member Phil Francis became president and CEO.

PetSmart led PETsMART to increasingly leave behind the warehouse concept in favor of shopper experience, eventually focusing on providing shoppers with a combination of attractive prices, variety, customer service, in-store experience, and ancillary services.

PetSmart implemented major efficiencies and cost cuts in payroll, inventory, distribution, supply chain, and purchasing.

PetSmart tested its new concept, Doggie Day Camp daycare for dogs, in a store in Pasadena.

In 2005 PETsMART rebranded itself PetSmart and embraced a new concept and image which focused on "pet parents" and the trend of humanizing pets.

PetSmart tightened its focus further in 2007 by exiting its equine business.

In June 2009, Bob Moran, President and Chief Operating Officer of PetSmart, became CEO, succeeding Francis, who became executive chairman of the board until 2012.

In 2010 PetSmart began to launch a series of exclusive products based on partnerships with high-profile entities like GNC and Martha Stewart, leading to the GNC Pets and Martha Stewart Pets lines.

PetSmart ceased trading on the NASDAQ, and Lenhardt stepped down as CEO, replaced by Michael Massey, formerly CEO of Payless ShoeSource's parent Collective Brands.

PetSmart used the proceeds of the IPO to pay down some of its debt.

In May 2016, PetSmart ceased utilizing the rodent dealer Holmes Farm, Inc in Barto, Pennsylvania, after the dealer was cited for multiple infractions by the U S Department of Agriculture during an inspection.

PetSmart released a statement saying “We are reviewing the matter internally, and if we find that our standards have not been met, we will take appropriate action immediately.

In June 2018 PetSmart filed suit against the undercover employee, on the grounds that she failed to disclose on her job application that she was a paid PETA operative, took secret surveillance videos and photos, and withheld medical care from the animals in question, instead filming them to produce an expose.

In May 2019 PetSmart added PETA to the lawsuit as a defendant, describing it as a "militant, activist organization" that has "a long history of conducting unlawful, covert operations and infiltrations to eradicate pet ownership".