16 Facts About Geek Squad

Geek Squad Inc is a subsidiary of American and Canadian multinational consumer electronics corporation Best Buy, headquartered in Richfield, Minnesota.

The Geek Squad provides services in-store, on-site, and over the Internet via remote access, and provides 24-hour telephone and emergency on-site support.

Geek Squad precincts exist in most Best Buy stores in the United States, Puerto Rico, Canada, and the Netherlands.

Best Buy terminated its partnership with Office Depot in Orlando, Florida, where Geek Squad precincts were located in ten Office Depot locations.

At its peak, Geek Squad services were available in Greater London, the Home Counties, the South Coast and North West areas of England, with phone and remote support was undertaken from Tulketh Mill in Preston and repairs completed at a site in Wednesbury .

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In November 2015 Geek Squad repairs moved to Newark following the merger between Carphone Warehouse and Dixons Retail forming Dixons Carphone .

In 2007, Geek Squad officially added Magnolia Home Theater installation teams as well as Best Buy Mobile Installers to the Geek Squad brand.

In October 2019 the Dress Code Policy for Best Buy was updated, with this update an alternate uniform option was introduced for Geek Squad Agents allowing them to wear the black Geek Squad polo along with jeans and sneakers.

In 2016, Geek Squad began phasing out the New Beetles and replacing them with Toyota Prius Cs.

Geek Squad technicians have been caught on numerous occasions searching and copying pornographic content stored on their clients' computers without permission.

At least one former Geek Squad employee had come forward with allegations that the practice of surreptitiously searching for pornography on their clients' computers is not restricted to isolated employees, but is often shared with management.

In 2002, during a spate of legal threats and challenges to competitors with "geek" in their names, Geek Squad attempted to block the trademark registration of New England area competitor Geek Housecalls claiming that it violated their trademarks.

In 2006, Geek Squad was sued for allegedly using unauthorized copies of Winternals' Emergency Repair Disk Commander.

The lawsuit filed by Austin-based Winternals claims that employees of Geek Squad have continued using the unlicensed versions of the software after the commercial licensing agreement broke off.

Best Buy and Geek Squad were accused of copyright infringement, circumvention of copyright infringement systems, and misappropriation of trade secrets.

In 2013, Geek Squad was sued for invasion of privacy and several other civil infractions for allegedly releasing nude images found on a customer's computer.