Ticketmaster Entertainment, Inc is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world.
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Ticketmaster Entertainment, Inc is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world.
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Clients control their events and set ticket prices, and Ticketmaster sells tickets that the clients make available to them.
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Ticketmaster has faced scrutiny from the United States Department of Justice for retaliation against venues violating its 2010 10-year consent decree from the Live Nation merger, which has been extended an additional 5-years from 2020 through 2025.
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Ticketmaster was founded in Phoenix, Arizona in 1976 by college staffers Peter Gadwa and Albert Leffler, as well as businessman Gordon Gunn III.
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Ticketmaster originally licensed computer programs and sold hardware for ticketing systems.
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In 1982, Fred Rosen was appointed CEO of Ticketmaster and moved the company to Los Angeles to be closer to the live entertainment industry.
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In May 2000, Ticketmaster Online-CitySearch acquired TicketWeb Inc, a ticket vendor that sold tickets online and over the phone.
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In January 2008, Ticketmaster acquired Paciolan Inc, a developer of ticketing system applications and hosted ticketing systems, after litigation over the potential breach of antitrust laws.
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Later in 2008, Ticketmaster acquired Front Line Management, an artist management firm that worked with artists such as Aerosmith, Christina Aguilera and Jimmy Buffett.
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In February 2009, Ticketmaster entered into an agreement to merge with event promoter Live Nation to form Live Nation Entertainment.
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One year after merging, Live Nation settled a previous class action lawsuit against Ticketmaster which alleged that the company had misled plaintiffs in its descriptions of delivery and processing fees.
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In 2015, Ticketmaster acquired Front Gate Tickets, a music festival ticketing service that provided services for festivals including Lollapalooza and Austin City Limits.
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In 2018, Ticketmaster acquired UPGRADED, a company which converts physical tickets into digital ones, utilising blockchain.
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Ticketmaster sells tickets that its clients make available to them.
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In 2009, Ticketmaster released a digital ticketing system that required customers to prove their identity prior to purchase.
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In 2016, Ticketmaster released a statement in favor of the Better Online Ticket Sales Act, which banned the use of ticket bots to buy large amounts of tickets online and resell them at inflated prices.
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In November 2020, Ticketmaster announced it will check the COVID-19 vaccination status of ticket buyers before issuing passes when live events return in 2021.
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In 2022, Ticketmaster was experimenting with a demand-based, dynamic pricing which would vary the ticket price based upon demand.
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In May 1994, the grunge band Pearl Jam filed a complaint with the US Department of Justice claiming Ticketmaster had cut the group out of venue bookings in a dispute over fees.
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In May 2013, Ticketmaster agreed to pay up to $23 million for enrolling customers into a rewards program that charged $9 per month.
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Ticketmaster made $85 million in fees, from customers who took about eight months on average to cancel their enrollment in the program.
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In September 2018, the Toronto Star reported that Ticketmaster was not enforcing ticket limit rules on its resale platform, TradeDesk.
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In June 2018, Ticketmaster notified 40,000 UK customers that it had identified a hack caused by malicious software on a third-party customer support product it contracted.
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Ticketmaster stated that customers who bought tickets between February and June 2018 may have had data compromised.
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In December 2020, Ticketmaster "entered into a plea agreement with federal prosecutors" and agreed to pay a $10 million fine after being charged with illegally accessing computer systems of a competitor.
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Ticketmaster has partnerships with venues, professional sports leagues, musical acts and theatre tours and target corporation in the United States and internationally.
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Ticketmaster has partnered with musical acts such as Taylor Swift, and the Trans-Siberian Orchestra, and theatre productions such as Hamilton and Harry Potter and the Cursed Child.
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Ticketmaster has been the ticketing provider for the National Football League, National Hockey League and the National Basketball Association.
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In 2008, Ticketmaster entered into an agreement with the National Football League to manage its resale market on NFL TicketExchange.
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In 2017, Ticketmaster announced it would open the TicketExchange platform to allow the sale and validation of tickets on third-party websites, including StubHub.
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Ticketmaster has partnered with the United States Tennis Association, Tennis Canada, and the PGA Tour.
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