23 Facts About Content Guru

Content Guru is a cloud communications provider based in Bracknell, UK.

Content Guru provides services in over 60 countries through its cloud Contact Centre as a Service solution, Storm.

In 2019, Content Guru won Cloud Telephony Product of the Year at the Computing Cloud Excellence Awards, the Digital Leadership - Customer Experience Award at the Ventana Research Digital Leadership Awards, and the Vertical Application Solution of the Year in the IT Europa Awards.

Content Guru is made up of a number of wholly owned subsidiaries of Redwood Technologies Group across North America, Asia-Pacific and Europe.

Content Guru was founded in 2005 and provides cloud-based customer engagement and customer experience services and cloud contact centre products.

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Content Guru has offices in the US, Japan, Malaysia, Singapore, the UK, the Netherlands, Germany, Ireland and Italy.

Content Guru has been a sponsor of the Pride of Bracknell Forest Awards since 2016, along with its parent company Redwood Technologies, which provides organisational support for the charity.

In February 2018, Content Guru announced a partnership with Rakuten Communications to deliver cloud contact centre services to Japan.

In 2019 Content Guru became a leader in the Gartner Magic Quadrant for CCaaS, Western Europe.

In January 2020, Redwood Technologies Group, of which Content Guru is the principal member, was included in the Southern Tech 100 listing.

In March 2020 Content Guru announced further expansion in the US market, with the appointment of a new Business Development Manager in California, and the creation of a US channel partner program.

In early 2020, prior to the COVID-19 lock-down measures implemented in the UK, Content Guru undertook the UK's largest contact centre homeworking survey, in partnership with the UK Contact Centre Forum.

Content Guru helped Rail Delivery Group to move their India-based contact centre to a homeworking set-up within hours, following the pandemic-related evacuation of the building.

In early July 2020 Content Guru announced that its cloud contact centre solution could now integrate with Microsoft Teams.

Content Guru has provided Herts Urgent Care with ad-hoc Video Consultation technology, allowing them to replace some face-to-face consultations.

Content Guru enabled HUC to offer ad-hoc video consultations wherever possible, and to protect staff and patients from COVID-19.

In July 2020, Content Guru was named as a supplier in Crown Commercial Service's Spark Dynamic Purchasing System.

In October 2020, Martin Taylor, Deputy CEO and Co-Founder of Content Guru, was named as one of LDC's top 50 most ambitious business leaders of 2020.

In November 2020, Content Guru was positioned as a Challenger in the 2020 global Gartner Magic Quadrant for Contact Centre as a Service.

In January 2021, Content Guru achieved 'Highly Commended' at the Comms Business 2020 Awards.

In March 2021, Content Guru achieved 'Highly Commended' at the European Contact Centre and Customer Service Awards, with the company recognised in the Responding in a Crisis – Supporting Customers category.

Vodafone had subcontracted its services out to Content Guru for providing the National Mutual Aid Telephony system.

Vodafone and Content Guru continue their partnership, with Vodafone marketing Content Guru's product under the brand Vodafone Storm.