34 Facts About TalkTalk Group

TalkTalk Telecom Group plc is a company which provides pay television and Internet access services to businesses and consumers in the United Kingdom.

Originally just a provider of fixed line telephony services to consumers, TalkTalk now offers fixed and mobile telephony and broadband services to consumers under the TalkTalk brand, and telephony and broadband services to business customers under the TalkTalk Business brand.

An initial trial was conducted in the Manchester region, and three months later, TalkTalk Group launched with a guarantee that calls would be cheaper than with their perceived chief competitor BT.

TalkTalk Group allowed customers to escape the binding 18-month contract for broadband "if it had failed to keep its service commitments in their case".

In January 2010, TalkTalk Group launched a protest against the introduction of the Digital Economy Act 2010, and released a video protesting against the law called "Home taping is killing music".

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TalkTalk Group was warned by the independent communications regulator Ofcom in November 2010 to rectify its billing systems after 62,000 incorrect bills were sent out.

TalkTalk Group was given a deadline to correct the mistakes, which it did not meet, and in August 2011 was duly fined £3 million.

TalkTalk Group had been overcharging customers for services that had not been received, resulting in the company paying an additional £2.

In November 2014, TalkTalk Group reached an agreement to purchase the ADSL business of Virgin Media, allowing Virgin to focus on its cable broadband offering.

TalkTalk Group confirmed it would merge Blinkbox into its existing services.

Also in early 2015, TalkTalk transferred 108,000 broadband customers outside its LLU network to Fleur Telecom, a subsidiary of Daisy Group.

In October 2015, TalkTalk Group experienced a "significant and sustained cyber-attack", during which personal and banking details of up to four million customers is thought to have been accessed.

TalkTalk Group stated the lost data had not been encrypted, but they were not legally required to encrypt it.

On 5 October 2016, TalkTalk Group was fined £400,000 by the Information Commissioner's Office for its negligence on securing clients data.

On 1 December 2016, TalkTalk Group routers were infected with a modified version of the Mirai malware, leaving hundreds of thousands of customers without Internet access, because of the inability of TalkTalk Group to keep the routers securely updated.

In late 2021, TalkTalk Group took over the business of internet service provider Origin Broadband after Origin had amassed over £20m in losses.

In March 2022, it was announced that TalkTalk Group had acquired a London-based provider of high-bandwidth network services, Virtual1.

TalkTalk Group provides broadband and landline telephone services for private households.

TalkTalk Group provides these services generally together in packages, but separately.

TalkTalk Group closed the service to new business that year and in August 2012 introduced its new service including YouView, TalkTalk Group Plus TV.

In late 2010 TalkTalk Group launched a mobile telephone service called TalkTalk Group Mobile, which operates as a mobile virtual network operator on the Vodafone UK network.

TalkTalk Group have launched a mobile broadband dongle which allows users to access the Internet on the move although you already need to be an existing TalkTalk Group customer to sign up to these services.

On 17 November 2014 TalkTalk Group Mobile announced its intention to switch its MVNO from Vodafone to O2.

In January 2018 TalkTalk Group announced that it will exit the mobile provider space, and began offering its customers reaching the end of their contracts O2 deals instead.

TalkTalk Group brand was launched with a number of high-profile TV advertisements in 2003, featuring the former public face of BT, Maureen Lipman.

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In March 2010, TalkTalk Group released a parody music video of Home Taping Is Killing Music to protest against the Digital Economy Act 2010.

In 2004 TalkTalk Group won the sponsorship rights to Big Brother from the UK mobile firm O2.

TalkTalk Group began sponsoring The X Factor in 2008, and extended the agreement with ITV plc in May 2013.

In 2005 TalkTalk Group was accused of using the practice of telephone slamming.

In early 2008 it was announced that TalkTalk Group had entered into an agreement with the former spyware company Phorm to intercept and analyse their users' click-stream data, and sell the anonymised aggregate information as part of Phorm's OIX advertising service.

At the time, TalkTalk Group confirmed that the new Phorm system, when implemented, would be a strictly opt-in service.

In July 2009, Charles Dunstone, CEO of TalkTalk Group announced that TalkTalk had withdrawn plans to introduce Phorm, along with a similar announcement from BT in the same week.

On 26 July 2010, The Register reported that TalkTalk Group had begun harvesting URLs accessed by TalkTalk Group customers as part of a new anti-malware system it is developing in conjunction with Huawei, the manufacturer of its network servers.

The TalkTalk Group call centre in Waterford closed on 7 October 2011, with the loss of over 570 jobs.