18 Facts About Agoda


Agoda's bookings are made via its website and mobile app which are available in 38 languages.

FactSnippet No. 1,458,254

Agoda offers iOS and Android apps for hotel and property owners.

FactSnippet No. 1,458,255

Agoda was co-founded in Singapore in 2005 by school friends Michael Kenny and Robert Rosenstein.

FactSnippet No. 1,458,256

In 2017, Agoda initially refused to give a refund to a customer that booked a non-existent hotel.

FactSnippet No. 1,458,257

The incident gained traction on social media, and Agoda eventually paid a refund following a fraud complaint filed with the Thai government.

FactSnippet No. 1,458,258

In 2018, Agoda cooperated with the Taipei City Government's request to remove illegal and unregistered Taipei hotels from its listings.

FactSnippet No. 1,458,259

Agoda faced legal action from the Turkish Travel Agencies Association due to alleged unfair competition in relation to the country's competition law.

FactSnippet No. 1,458,260

In 2019, Agoda launched a brand refresh with a new visual identity that saw the introduction of a streamlined logo, custom font, and cartoon mascots called Agojis based on the circles in the logo.

FactSnippet No. 1,458,261

Agoda said the changes reflected its growth from a start-up into a global brand.

FactSnippet No. 1,458,262

In 2019, Agoda was criticized for difficulties with customers removing their homes from the website.

FactSnippet No. 1,458,263

In South Korea, Agoda offers a Day Use product, which allows travelers to book rooms for just a few hours.

FactSnippet No. 1,458,264

Agoda offers a "Book Without a Credit Card" option for hotels in Indonesia and Philippines, and is the first online digital travel booking platform to enable Australians to book and pay for their holiday accommodation via interest-free instalments.

FactSnippet No. 1,458,265

In November 2020, Agoda launched a page dedicated to Alternative State Quarantine hotel packages in Thailand for foreign travelers arriving during the pandemic.

FactSnippet No. 1,458,266

Agoda has quarantine hotel portals for the Philippines, Indonesia, India, and Hong Kong.

FactSnippet No. 1,458,267

Agoda Homes is the company's list of privately-owned accommodations, which include houses, apartments, and villas.

FactSnippet No. 1,458,268

In 2018, Agoda launched airport transfers on its website, followed by flight booking in 2019.

FactSnippet No. 1,458,269

Agoda launched its biggest integrated campaign in July 2020, "GoLocal", which was aimed at stimulating domestic tourism across its the Asia Pacific and global markets.

FactSnippet No. 1,458,270

In November 2020, Agoda launched a partnership with Thailand's Ministry of Public Health to sell packages for travelers' mandatory COVID-19 quarantine, making Thailand one of the first countries in the world to digitalise the quarantine booking process.

FactSnippet No. 1,458,271