40 Facts About Teleperformance

Teleperformance SE is an omnichannel company headquartered in France.

Teleperformance provides customer acquisition management, customer care, technical support, debt collection, social media services, and other services.

In 1986, Teleperformance established its first international subsidiaries in Belgium and Italy.

Two years later, Teleperformance launched subsidiaries in other European markets: Spain, Germany, Sweden and the United Kingdom.

In 1993, Teleperformance USA was established, beginning its contact center operations in the United States.

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From 1998 through 2002, the Teleperformance network expanded throughout the Americas, into Argentina, Brazil and Mexico.

In 2003, Teleperformance became the world's second largest contact center outsourcer in terms of revenue.

In 2005, Teleperformance's revenues exceeded 1 billion EUR for the first time.

In 2006 Teleperformance USA purchased AOL's 400-employee call center in Ogden, Utah.

In parallel, Teleperformance acquired the company TPH Services Telecoms, and several SFR sites.

In 2010, Teleperformance acquired Scottish outsourcing call center 'beCogent' for £35 million.

In 2012, Teleperformance opened 5 multilingual, multi-cultural hubs to serve Europe and other markets.

In 2014, Teleperformance acquired Aegis USA Inc, a major outsourcing and technology company in the United States, the Philippines and Costa Rica.

In May 2016 Teleperformance announced the opening of a contact center in Australia.

Teleperformance announced in July 2016 its plans to expand to Bristol, Tennessee in the United States, creating 500 jobs within the coming five years.

In June 2018, Teleperformance announced it would acquire Intelenet for $1 billion.

Teleperformance ended all his operational duties as of 5 January 2009.

In 2019, Teleperformance introduced Cloudshoring as part of its smart-shoring options, which comprises a network of centralized hubs worldwide that enable teams to work virtually regardless of geographies.

Teleperformance was awarded a US patent on 5 May 2015, for “securely and efficiently processing telephone orders” through a new technology called ESP™.

In February 2015 Teleperformance announced the opening of the first virtual contact center in the Middle East and Africa.

Teleperformance was a commercial partner in the “Sensei Project” which was developed in 2016 to predict the outcome of the “Brexit” vote in the UK using data-mining of social media chatter.

Teleperformance was recognized as one of the best companies to work for in Brazil in 2015, Dominican Republic, El Salvador, India, and Mexico.

Teleperformance was recognized by the 2015 Aon Hewitt Best Employers Program.

Teleperformance achieved certification in ten countries around the world, including China, India, Portugal, Albania, Slovakia, Ukraine, Switzerland, Chile, Egypt and Lebanon.

Teleperformance was recognized by the Great Place to Work Institute as one of 25 of the Best Companies to work for in Latin America in 2016.

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In 2018, Teleperformance received Binding Corporate Rules approval for both Controller and Processor from the French Data Protection Authority, CNIL, making Teleperformance the first company in the industry to attain this critical data protection compliance status in the European Union.

Teleperformance received the enterprise-wide Social Responsibility Standard Certification Award from Verego for the sixth consecutive year.

Teleperformance was among the 50 companies with the largest market capitalization recognized by Forbes as Western Europe's most trustworthy companies in 2016.

Teleperformance was recognized as Top 100 Global Outsourcing All Star Service Provider by IAOP in 2017.

Teleperformance has been awarded the prestigious global HPE-IAPP Privacy Innovation Award in the Privacy Operations category.

Teleperformance received the 2018 Global Impact Sourcing Award for “Impact Sourcing in a Large Organization”, presented by IAOP in partnership with the Rockefeller Foundation.

Sixth consecutive year, Teleperformance was recognized as a Global Leader in the Everest Group Contact Center Outsourcing – Service Provider Landscape with PEAK Matrix™ Assessment in 2018.

Teleperformance has been recognized as a 2018 Aon Best Employer in seven countries: Albania, Guyana, India, Lithuania, Morocco, Tunisia, and its TLScontact activity in Lebanon.

Teleperformance ranked among the best outsourced services providers at the International Association of Outsourcing Professionals Global Outsourcing 100 awards for the fifth year in a row in 2019.

Teleperformance won the prestigious Best Pan-European Contact Centre Award in 2019.

Teleperformance was recognized by the European Contact Centre and Customer Service Awards in its Best Use of AI and Associated Technologies category in 2019.

Teleperformance was recognized as a Leader and Star Performer in the Customer Experience Management – Service Provider Landscape with Services PEAK Matrix® Assessment 2020 by Everest Group.

In Lisbon, Portugal, in July 2016, Teleperformance held an event to promote and support young Portuguese athletes.

On 24 November 2014 Teleperformance, together with Feed the Children, distributed enough food and other necessities to assist 400 needy families in the Fairborn, Ohio area.

In 2008 a class action lawsuit was filed against Salt Lake City-based Teleperformance USA seeking unpaid wages for employees, alleging a violation of the Fair Labor Standards Act.